They are a SCAM!My husband bought me a crystal flower from their store, but I had to change it for a smaller one. They have the big Swarovski logo on their shop, but when it comes to refund policy, they tell you we are not Swarovski!!!! we are Swarovski par Monaco(whatever). So they offered us in-store credit instead of a refund. You can only use this credit in this specific store, not any other Swarovski shop or online shop. They get your money as hostage. After all this, I decided to get a small flower and get the rest of the money as store credit (no other options were provided). I chose the flower and there was a 20% sale on it but the lady refused to apply the sale price saying that this is from a new collection which was a lie since I always saw that item from years ago!!! After insisting, she applied the sale price.Then she couldn't find the box for this item and gave me a box from another item which she removed the label from it and insisted that it is the original box. (I have never seen a Swarovski box without a label and a barcode). Since it is not its own box, it is very risky to handle this item as it is very fragile. Worst customer service ever. They are running a business with Swarovski name, not quality. Don't recommend to anyone. Save your money and don't waste it there.
Excellent Service!
Mon conjoint a achet une bague ce magasin. Malheureusement, elle tait trop grande et j'ai appell pour me renseigner sur la procdure d'change. La personne qui m'a rpondue m'a littralement raccroch la ligne au nez prtextant que c'tait trop occup. Mon conjoint m'a dit qu'il avait lui-mme expriment un mauvais service lors de son achat. Service lent et pas vraiment courtois. Gros zro pour le service la clientle et je ne recommande cet endroit personne. Le service la clientle, c'est la base....
Des beaux bijoux, une valeur sr !
Swarovski par Monaco is a Canadian Jewelry Store based in Saint-Bruno-de-Montarville, Quebec. Swarovski par Monaco is located at 1 Boulevard des Promenades, Saint-Bruno-de-Montarville, QC J3V 5J5, Canada.
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